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Frequently asked questions

We provide answers to frequently asked questions

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What is the difference between blinds and roller blinds (roller shades)?

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While both systems provide excellent sun protection, they have fundamental differences in design and functionality:

  1. Construction: Blinds consist of individual horizontal or vertical slats (lamellas). Roller shades (roller blinds) are made of a solid piece of fabric that rolls up onto a metal tube (valance).

  2. Light Control: With blinds, you can tilt the angle of the slats to precisely diffuse incoming light. Roller shades are adjusted only vertically (up or down).

  3. Aesthetics and Comfort: Roller shades offer a more "homey" and cozy feel due to the vast selection of fabrics: from semi-transparent to 100% Blackout. Traditional blinds are often associated with a more formal, office-style look.

  4. Maintenance: ZAMER roller blinds feature a special anti-static coating, which means they collect significantly less dust compared to blind slats.

Which one to choose? If you need total darkness for sleeping — choose roller shades. If it’s important to see what is happening outside while remaining invisible to others — choose blinds.

What types of roller blinds are there?

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Shades and shutters are divided into two main categories: interior sun protection and exterior security. At ZAMER, we offer:

  • Fabric Roller Blinds — stylish interior window treatments. Available in open systems or closed systems with side tracks. Perfect for light filtering or 100% blackout.
  • Security Shutters (Roller Shutters) — installed on the exterior of windows, doors, or garages. Made from durable aluminum or steel. Provide security, noise reduction, and thermal insulation.
  • Motorized Shutters & Blinds — automated systems controlled via remote, smartphone, or wall switch. Manual operation options are also available for all systems.

What is the lifespan of ZAMER blinds and roller shutters?

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The average lifespan of ZAMER blinds and shutters ranges from 7 to 15 years, depending on the system type, materials, and usage conditions.

Estimated lifespan by category:

  • Fabric Roller Blinds (incl. Day-Night): 8–10 years. Our fabrics feature anti-static coatings that keep them clean and fresh longer.
  • 🛡️ Security Shutters: over 15 years. These are the most durable systems, made from high-grade aluminum resistant to all weather conditions.
  • 💎 Venus Blinds & Wooden Systems: 10–12 years. Reliable Besta hardware ensures smooth mechanism operation.

We stand by our quality with a 12-month warranty and full after-sales service in Kharkiv, Kyiv, Dnipro, Odesa, and Poltava.

Can blinds or roller shutters be installed by yourself?

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Yes, you can easily do it yourself! More than 90% of our customers across Ukraine successfully install ZAMER systems on their own, saving on installation costs.

Why DIY installation with ZAMER is simple:

  • 📦 Pre-assembled: All products arrive fully assembled. You don't need to put the mechanism together — just secure the brackets to the window.
  • 🔧 Easy Mounting: You only need a screwdriver or a power drill. The process takes about 10–20 minutes per window.
  • 📞 Tech Support: If you have any questions during installation, our specialist is available for a professional phone consultation.

For those who value their time, our professional teams provide "turnkey" installation in Kharkiv, Kyiv, Dnipro, Odesa, and Poltava with an official warranty.

Do you provide a warranty for your products and installation?

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Yes, all ZAMER products come with an official 12-month warranty starting from the installation date or delivery to the customer.

ZAMER warranty covers:

  • ⚙️ Control Mechanisms: chains, springs, gearboxes, and all automation systems.
  • 🎨 Materials: color fastness, fabric integrity, and slats geometry.
  • 🔩 Components: cassettes, tracks, brackets, and bottom bars.

In case of any issues, we provide free repairs or part replacements. We also offer post-warranty service in Kharkiv, Kyiv, Dnipro, Odesa, and Poltava, with fast parts shipping to other regions of Ukraine.

ZAMER — total accountability for quality and service at every stage.

What are the different types of blinds and how to choose the right one?

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Blinds vary by material, slat type, and mounting method. At ZAMER, we offer 4 main solutions:

  1. Vertical Blinds — Feature wide fabric slats. They visually increase ceiling height. Best for large windows, offices, and room partitions.

  2. Horizontal Blinds — Classic aluminum or wood slats. Sleek, durable, and easy to clean. Perfect for home offices and kitchens.

  3. Venus Blinds — A premium integrated system for PVC windows. Mounted directly into the window bead, they stay flush with the glass and don't interfere with the handle or opening.

  4. Plisse Shades (Pleated Blinds) — Accordion-style fabric. The only solution for non-standard window shapes (arches, triangles, skylights). Unique "top-down/bottom-up" operation available.

Available Materials:

  • Aluminum: Moisture and sun-resistant (office/kitchen classic).

  • Wood & Bamboo: High-end eco-style for living rooms or executive offices.

  • Fabric: Provides soft, decorative light filtering.

Can I choose the color and material to match my interior?

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Absolutely. At ZAMER, you can select the color, texture, and fabric type to perfectly match any interior — from classic and loft to modern minimalism.

We offer over 500 fabric and material options: ranging from budget-friendly solid colors to exclusive weaves like linen, bamboo, and metallic finishes. Popular shades such as anthracite, beige, concrete grey, and natural wood are always in stock.

Service options for customers across Ukraine:

  • Online Consultation: We send high-quality photos and videos of fabrics under natural daylight via Viber or Telegram so you can see the true color.
  • Opacity Selection: We’ll help you choose the right light filtering level — from sheer fabrics to 100% Blackout.
  • On-site Catalog: In Kharkiv, Dnipro, Odesa, Kyiv, and Poltava, our specialist will bring the full sample collection directly to your location for easy matching.

ZAMER stands for custom manufacturing, ensuring every window treatment complements your home's unique style.

Is it difficult to care for blinds?

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Not at all.
Modern ZAMER blinds and roller blinds are designed for easy maintenance and long-lasting cleanliness.

🔸 Fabric roller blinds only need to be gently wiped with a dry or slightly damp soft cloth. There’s no need to remove or wash the fabric — it’s treated with an antistatic coating that repels dust.
🔸 Aluminum and plastic blinds can be cleaned with a damp sponge or vacuum with a soft brush.
🔸 Wooden blinds should be dusted using a soft cloth or brush — no water needed.

The key rule — avoid harsh chemicals, which can damage the coating.

Thanks to high-quality materials, ZAMER blinds are easy to care for and keep their fresh, clean appearance for years.

How long does it take to manufacture my order?

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We value your time and strictly adhere to deadlines. Production time depends on the system type and complexity:

  • 🕒 Fabric Roller Blinds and Blinds: 3–5 business days.
  • 🏗️ Security Shutters and Gates: 5–7 business days (depending on profile and automation).
  • 🎨 Custom Solutions: (motorization, non-standard shapes) — up to 10–14 business days.

Once production is complete, our manager will contact you to arrange installation in Kharkiv, Kyiv, Dnipro, Odesa, or Poltava or for immediate Nova Poshta shipping across Ukraine.

ZAMER — speed, precision, and reliability in every order.

Do you provide on-site measuring service?

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Absolutely! ZAMER provides professional on-site measurement services in Kyiv, Kharkiv, Dnipro, Odesa, Poltava, and surrounding areas.

  • 📏 Precision: Our expert ensures measurements are taken with full regard for your windows' technical details.
  • 📚 Consultation: We bring fabric catalogs and material samples directly to you to help find the perfect match for your interior.
  • 💰 Estimation: Right after the measurement, you will receive a precise cost estimate and production timeline.

To book a measurement or for a preliminary online quote, please contact us:

📞 Phone: 097 204 00 11
📩 Email: blinds.zamer@gmail.com

ZAMER — precision starts with an accurate measurement.

Frequently Asked Questions (FAQ)

📏 How does the measurement work?

Our technician visits at a convenient time. The measurement is free in Kharkiv, Kyiv, Dnipro, and Odesa. You can also take measurements yourself using our step-by-step guide sent via Viber or email.

🛠 How long does production take?

Production time is 3–5 business days, depending on the product. Custom designs may take up to 7 days.

🚚 How is delivery arranged?

We deliver across Ukraine via Nova Poshta or SAT. Delivery takes 1–2 days. Pickup and local courier delivery are also available.

💳 What payment methods are available?

We accept cash on delivery, bank transfer, online payment, and installment plans through PrivatBank.

🧾 Do you provide a contract and warranty?

Yes, every order includes a contract or warranty card. All products come with a 12-month warranty.

🔩 Can I install the blinds myself?

Yes, we provide a detailed installation guide with photos and diagrams. Our technician can also handle installation on-site.

💡 What if I need service or repair?

Zamer offers full maintenance and repair for all blinds, roller shutters, and automation systems. Just leave a request — we’ll contact you within a day.

📞 How can I place an order?

Call us at +380 97 204 0011 or submit a request on our website. We’ll calculate the cost and provide a complete solution “turnkey”.

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